FAQs

The Maintenance Department’s direct line during normal business hours is 305-294-9808. If your call is not answered, please leave a voicemail and somebody will get back with you. Repairs will be prioritized based on urgency. Situations that are considered emergencies will be addressed within 24 hours. For maintenance emergencies during non-business hours, please call 305-296-5623.

Rent is due on the first day of each month. Rent can be paid with cash, check, or money order. Rent payments can be made by mail or in person at your development’s rental office or at the main office at 1400 Kennedy Drive, Key West. If you have an unexpected change in your income, please contact your property manager. They may be able to help you get financial counseling or adjust your rent, if warranted.