MAINTENANCE:

The Maintenance Department’s direct line during normal business hours is 305-294-9808. If your call is not answered, please leave a voicemail and somebody will get back with you. Repairs will be prioritized based on urgency. Situations that are considered emergencies will be addressed within 24 hours. For maintenance emergencies during non-business hours, please call 305-296-5632.

RENT PAYMENTS:

Rent is due on the first day of each month. Rent can be paid with cash, check, or money order. Rent payments can be made by mail or in person at your development’s rental office or at the main office at 1400 Kennedy Drive, Key West.

If you have an unexpected change in your income, please contact your property manager. They may be able to help you get financial counseling or adjust your rent, if warranted.

REASONABLE ACCOMMODATIONS:

The Housing Authority is committed to affording its tenants with disabilities the equal opportunity to use and enjoy their dwelling, including public and common use spaces.  To request a reasonable accommodation, please contact the housing manager/supervisor of your housing development.

If a person with a disability believes they have been subjected to a wrongful denial of a request for reasonable accommodation, they may file a complaint with HUD within one year after the alleged denial or may file a lawsuit in federal district court within two years of the alleged denial.  If a complaint is filed with HUD, HUD will investigate the complaint at no cost to the person with a disability.

HOUSING MANAGERS:

Bill Cardenas - HCV Program Manager

305-296-5621 section8@kwha.org

Claudia Castillo - Housing Supervisor

305-743-5765 castilloc@kwha.org
Properties: Eastwind Apartments, Newport Village Apartments, & Tropical Isle Apartments

Cari Diaz - Housing Manager

305-296-5621 diazc@kwha.org
Properties: Harry L. Bethel Roosevelt Gardens Apartments, Roosevelt C. Sands, Jr. Affordable Housing Complex, 818-820 & 817-819 Washington St., 2107-2109 Patterson Ave. & 1225-1227 3rd Street, Old Town housing (scattered sites)

Grisel George - Housing Manager

305-294-6266 georgeg@kwha.org
Properties: George Allen Apartments and Robert Gabriel Apartments

Misty Jung - Housing Manager

305-294-6266 jungm@kwha.org
Properties: Fort Village Apartments and J.Y. Porter Place Apartments

Angie Kelley - Housing Supervisor

305-735-4917 kelleya@kwha.org
Property: Henry V. Haskins Senior Citizen Plaza

Kenya Strachan - Housing Manager

305-296-5621 strachank@kwha.org
Properties: Poinciana Plaza, Jack T. Murray Senior Citizen Complex, Big Coppitt housing (Avenue B), Harry L. Bethel Housing Complex (Stock Island)

THE HOUSING AUTHORITY’S COMMITMENT TO FAIR HOUSING:

It is the policy of the Housing Authority to fully comply with all federal, state, and local nondiscrimination laws and to operate in accordance with the rules and regulations governing Fair Housing and Equal Opportunity in housing and employment. The Housing Authority shall not deny any family or individual the opportunity to apply for or receive housing or employment on the account of race, color, national origin, religion, sex, familial status, and/or disability.