MAINTENANCE:

The Maintenance Department’s direct line during normal business hours is 305-294-9808. If your call is not answered, please leave a voicemail, and somebody will get back to you. Repairs will be prioritized based on urgency. Situations that are considered emergencies will be addressed within 24 hours. For maintenance emergencies during non-business hours, please call 305-296-5623.

RENT PAYMENTS:

Rent is due on the first day of each month. It can be paid with a check or money order, by mail, or in person at your development’s rental office or at the main office at 1400 Kennedy Drive, Key West.

If you have an unexpected change in your income, please contact your property manager. They may be able to help you get financial counseling or adjust your rent if warranted.

REASONABLE ACCOMMODATIONS:

The Housing Authority is committed to affording its tenants with disabilities the equal opportunity to use and enjoy their dwelling, including public and common-use spaces.  To request a reasonable accommodation, please contact the housing manager/supervisor of your housing development.

If a person with a disability believes they have been subjected to a wrongful denial of a request for reasonable accommodation, they may file a complaint with HUD within one year after the alleged denial or may file a lawsuit in federal district court within two years of the alleged denial.  If a complaint is filed with HUD, HUD will investigate the complaint at no cost to the person with a disability.

HOUSING MANAGERS:

Ana Roca - HCV Program 

305-296-5621 section8@kwha.org

Claudia Castillo - Housing Supervisor

305-743-5765 castilloc@kwha.org
Properties: Eastwind Apartments, Newport Village Apartments, & Tropical Isle Apartments

Cari Diaz - Housing Manager

305-296-5621 diazc@kwha.org
Properties: Harry L. Bethel Roosevelt Gardens Apartments, Roosevelt C. Sands, Jr. Affordable Housing Complex, 818-820 & 817-819 Washington St., 2107-2109 Patterson Ave. & 1225-1227 3rd Street, Old Town housing (scattered sites)

Grisel George - Housing Supervisor

305-294-6266 georgeg@kwha.org
Properties: Fort Village, George Allen Apartments, Lang B. Milian Apartments, and Robert Gabriel Apartments

Misty Jung - Housing Supervisor

305-735-4917 jungm@kwha.org
Property: Henry V. Haskins Senior Citizen Plaza

Kenya Strachan - Housing Manager

305-296-5621 strachank@kwha.org
Properties: Poinciana Plaza, Jack T. Murray Senior Citizen Complex, Big Coppitt housing (Avenue B), Harry L. Bethel Housing Complex (Stock Island), Garden View Apartments

THE HOUSING AUTHORITY’S COMMITMENT TO FAIR HOUSING:

The Housing Authority's policy is to fully comply with all federal, state, and local nondiscrimination laws and operate in accordance with the rules and regulations governing Fair Housing and Equal Opportunity in housing and employment. The Housing Authority shall not deny any family or individual the opportunity to apply for or receive housing or employment on account of race, color, national origin, religion, sex, familial status, and/or disability.

ONLY FOR RESIDENTS OF THE HENRY V. HASKINS SENIOR CITIZEN PLAZA (SCP):

Monroe County Social Services provides a Congregate Meal Program to the senior citizen residents of SCP five days a week. The Nutrition Program offers delicious, nutritious meals and the opportunity to dine and socialize with friends. In addition, activities are provided to our senior citizen residents of SCP, including exercise programs, bingo, board games, cards, guest speakers, wellness programs, live entertainment, and holiday celebrations.